Proven track record of delivery.
Developing the software is only the start of the process, supporting it through its life within the organization is essential.
We can provide first and second line support to clients and partner organizations through a variety of mediums phone, email, messaging, screen sharing etc.
Often support requests stem from lack of training, therefore group and one-to-one coaching/mentoring services are available upon request to supplement the materials and documentation provided.
Our support services extend into the maintenance cycle, and our resources have been engaged in the maintenance of existing legacy systems as well as the maintenance of any tailor made solutions and our product suite.
We have experience in customer services and have training and certification ITIL for incident, problem and change management.